Capital One, your turn...

Soon, I'm not going to have to complain. As some of you saw, IKEA finally sent me the pole to go with the broom head after two months of chasing. I was so, incredibly happy when it came. I can feel that the day I stop complaining is close, but until then. Here we go again...

The culprit on the chopping board this time is Capital One.

Two months ago the Boy and I applied for secured credit cards. As avid readers will remember, the Boy passed the checks first time, but I didn't. After much waiting, we were told that we had both been approved, our funds had cleared and we had our cards in our hands.

We both called up to activate our cards and were passed directly to the fraud team, as there was suspected fraud on our cards. How is this so when all that happened was:
1) Capital One popped the cards in the post;
2) The postman delivered them; and
3) We opened the envelopes?

Anyway, I won't bore you rigid with all the details, but to summarise, I have called the Fraud Team about eight times and on each occasion recounted my story to - on average - three people; tried to contact Heather in the special team of two people that hold the special key to our file; been told that she only works until 3.30pm; been told that her colleagues have tried calling her, leaving her messages, emailing and instant messaging her; faxed her all our personal documents twice (NO, WE DO NOT USE EMAIL AT CAPITAL ONE!); received a BILL for services to the tune of $28; been told that I can't cancel my account until they have resolved the fraud issue; been put on hold for at least an hour of my life as each of the representatives 'get a handle on my case' i.e. read through the reams of notes that are on my file forever labelled 'pain-in-the-arse-snooty-cow; and told them I am livid and disgusted with their service at least three times.

After my final call lasting 46 minutes today, my card was finally activated and the $28 annual membership fee waived, after I made an official complaint. I am such a lucky girl.

And the Boy's card? He's on his own, as they wouldn't tell me squat.